Lithuanian experts in partnership with Postal Corporation of Kenya have conducted an on-site mission to Kenya on October 11-17 to assess the current state of Kenya's postal network and the overall landscape of Government’s digital services.
The mission, conducted by NRD Companies, marked a significant milestone in the collaborative project "Feasibility Study for Provisions of Digital Services via Postal System in Kenya", funded by the Development Cooperation and Humanitarian Aid Fund of the Republic of Lithuania.
This initiative aims to find solutions to ensure sustainable and efficient service delivery and communication channel between Kenyan Government and the citizens, especially in rural areas of the country where use of digital devices and level of digital skills among the population remain relatively low. Kenya's extensive network of 549 postal outlets, including the ones established in remote areas, coupled with the historical trust associated with postal services, creates a perfect platform for efficiently supporting the government's digital transformation journey.
The mission included in-depth discussions and experience sharing with different stakeholders both within and outside the Postal Corporation of Kenya, including such key governmental players as the Ministry of ICT, Communications Authority, ICT Authority, Treasury and others. Experts conducted site visits to various post offices and facilities across Kenya to assess the existing physical infrastructure and identify priority areas for improvement. This hands-on approach provided insights into the challenges and opportunities faced by the Postal Corporation of Kenya in its digital transformation journey. Drawing from global best practices and leveraging the expertise of NRD Companies, the team of Lithuanian experts will conduct a thorough evaluation to identify areas with the greatest potential for the redefinition of the postal corporation’s role in delivering digital services.
As the next step in this project, the insights gathered during the on-site mission will be used to draft a comprehensive report, which will include practical recommendations tailored to Kenya's specific context and provide a roadmap for needed institutional, organizational, and technical reforms.
